FAQ
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Questions & Answers
We’ve gathered our most frequently asked questions in one place to assist you in your transactions with 5-Ball Racing Garage. We want you completely satisfied with your experience, so if you are unable to find an answer to your questions here, please feel free to email or call us!
- Communicate with us via email
- Enter a contest or promotion
- Make a purchase
NOTE: For all other purchases, please contact the company where you originally purchased the item.
Conditions for returns / exchanges
All items must be returned in a new, unworn, and unwashed condition. All original tags and accessories must still be attached.
If you believe you have received a defective item, please contact us if you have additional questions within 30 days of original shipment date.
Returns
To return your items, repackage your product in the original box if possible. Returns are subject to a 10% restocking fee. Include a copy of the packing slip with a note of reason of the return. Please write your daytime phone number on the packing slip, this will speed processing of your product in the event we need to contact you.
Send your package using a traceable delivery service of your choice. We are not responsible for loss or damage during shipment, please insure your items with your carrier. Returns take 2 to 3 business days to process, you will be notified of your return via email. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.
- Returns must be processed within 30 days of the original delivery date.
- Please specify the reason for the return on the original invoice.
Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer support at info@shop.bikernet.com so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.
- Exchanges must be initiated within 7 business days of delivery date.
- The customer pays for shipping of the exchange back to our warehouse.
- We are not responsible for loss/damage in shipment. Please insure your items.
- Exchanges are shipped back to the customer using ground shipment.
- Shipment of your exchanged merchandise from our warehouse is free.
Send your return or exchange to:
5 Ball Racing Leathers Att: RETURNS
