FAQ

Questions & Answers

We’ve gathered our most frequently asked questions in one place to assist you in your transactions with 5-Ball Racing Garage. We want you completely satisfied with your experience, so if you are unable to find an answer to your questions here, please feel free to email or call us!

Measurement for Apparel

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Website Security

Site Security We offer a fully secured environment for your privacy and protection. If you place an order online, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form is used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. The financial information we collect is used ONLY to bill you for products you purchase. Your Information 5-Ball Racing Garage will only collect the information of people who do the following:

Communicate with us via email
Enter a contest or promotion
Make a purchase

5-Ball Racing Garage will not sell your email address to another company, nor do we make our email database available to the public. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by providing us with your exact name and address. We will be sure your name is removed from the list. We make portions of our customer mailing lists available to carefully screened companies that offer products and services we believe you may enjoy. If you do not want to receive those offers and/or information, please let us know by contacting us. Cookies We use cookies to store information between visits to our site. Cookies are a mechanism to remember information about a visitor from one page to another. We use cookies to remember your name and the contents of your shopping cart. Turning off cookies or rejecting the jpcycles.com cookie will prevent you from making purchases from the website. The information contained in the cookies only contains information about your visit to our website, and no other personal information. Browsing When you visit this web site, we collect information about your visit. We collect your IP address, browser type, domain name, where in our site you visit, and the length of time of your visit. This information is for internal use and helps us better our service by showing our peak usage, busiest times, and server needs.

The item I want is out of stock. What now?

On average our products 99% of the time. Out of stock items are replenished within 30 days or sooner.

Returns & Exchanges

WE CAN ONLY ACCEPT RETURNS/EXCHANGES FOR MERCHANDISE PURCHASED ON 5-BALL RACING GARAGE STORE WEBSITE.

NOTE: For all other purchases, please contact the company where you originally purchased the item.

Conditions for returns / exchanges

All items must be returned in a new, unworn, and unwashed condition. All original tags and accessories must still be attached.

If you believe you have received a defective item, please contact us if you have additional questions within 30 days of original shipment date.

Returns

To return your items, repackage your product in the original box if possible. Returns are subject to a 10% restocking fee. Include a copy of the packing slip with a note of reason of the return. Please write your daytime phone number on the packing slip, this will speed processing of your product in the event we need to contact you.

Send your package using a traceable delivery service of your choice. We are not responsible for loss or damage during shipment, please insure your items with your carrier. Returns take 2 to 3 business days to process, you will be notified of your return via email. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.

Returns must be processed within 30 days of the original delivery date.
Please specify the reason for the return on the original invoice.

Exchanges

Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer support at info@shop.bikernet.com so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.